This Privacy Policy outlines how KWJ Joinery Ltd collects, stores, uses, and protects personal information. We are committed to complying with GDPR and protecting customer data.

Information We Collect

We may collect the following information:

From quote forms:

• Name

• Phone number

• Email address

• Project details

• Custom requirements

From orders:

• Billing address

• Delivery address

• Payment status

• Order details

Automatically collected:

• IP address

• Browser type

• Website usage data

• Cookies (see cookie section)

How We Use Your Information

We use personal information to:

• Process orders

• Provide quotes

• Respond to enquiries

• Arrange delivery

• Improve website performance

• Prevent fraud

• Maintain internal records

We do NOT:

• Sell your information

• Share data unnecessarily

• Store card details directly

Sharing Data With Third Parties

We may share data only with:

• Delivery partners

• Payment processors

• Website providers

• Legal/regulatory authorities (if required)

These parties are required to keep information secure.

Data Protection & Security

We implement multiple security measures, including:

• Encrypted website pages (HTTPS)

• Secured hosting

• Restricted access to databases

• Regular security monitoring

Cookies

Our website may use cookies to:

• Improve your browsing experience

• Remember preferences

• Analyse website performance

You can disable cookies in your browser settings.

Data Retention

We retain customer data only as long as necessary for:

• Legal reasons

• Warranty purposes

• Customer service needs

• Accounting records

Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (where legally allowed)

• Object to data processing

• Request data portability

To make a request, email: kwjoinery@yahoo.com

Contact Information

For privacy-related questions, contact:

kwjoinery@yahoo.com
01772 563828